Customer Support
| Channel | Details |
|---|---|
| admin@yibaivoice.com | |
| Business hours | Monday–Friday, 9:00–18:00 (GMT+8) |
| Response time | Within 24 hours on business days |
| Return address | Qinghu North Innovation Park, Longhua District, Shenzhen, Guangdong, China |
Before You Write
To get help faster, please include your order number (it looks like #1234) and a short description of the issue.
- Order status & tracking: log in and open My Account → Orders.
- Returns & refunds: read the Returns & Refunds Policy first — most answers are there.
- Privacy questions: see our Privacy Policy.
- Affiliate & partnership: visit the Affiliate Program page, or email us with “Partnership” in the subject line.
Wholesale & Bulk Orders
Buying for a shelter, pet café, or retail store? Email admin@yibaivoice.com with the subject “Wholesale” and tell us what you need — we will send a quote within one business day.